{"id":1760,"date":"2022-11-16T09:56:37","date_gmt":"2022-11-16T09:56:37","guid":{"rendered":"https:\/\/halkoo.com\/?page_id=1760"},"modified":"2025-02-11T12:29:20","modified_gmt":"2025-02-11T12:29:20","slug":"supporto-tecnico","status":"publish","type":"page","link":"https:\/\/halkoo.com\/en\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"
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Professional quality support<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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You are already a customer and have
\naccess to the WebApp?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf you have requested the implementation of a new project, you also have access to receive priority technical support on the product we have developed. Log in with your credentials and create a new support ticket*, you will receive an answer to your question as soon as possible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tOpen a ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tAsk for information<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Questions and Answers (FAQ)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Frequently asked questions from customers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Some answers to frequently asked questions that you might find useful.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\n \n\n \n <\/i> <\/span>\n\n \n <\/span>\n \n \n What is a Ticket? <\/span>\n\n <\/h4>\n\n
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A ticket is a request for assistance that a Halkoo customer can open to receive information and help on a service or project.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n\n \n <\/span>\n \n \n How much does the service cost? <\/span>\n\n <\/h4>\n\n
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All Halkoo customers have the Ticket service included in their account. This means that after starting a project, it is possible to request assistance on it at any time.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n\n \n <\/span>\n \n \n Within how long do I receive a reply? <\/span>\n\n <\/h4>\n\n
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You will generally receive a response in a very short time. If the support ticket is opened on a Saturday or Sunday, you may receive a response on Monday.<\/p>

In each case we guarantee a response within 48 working hours to each ticket.<\/p> <\/div>\n\n <\/div>\n

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\n\n \n\n \n <\/i> <\/span>\n\n \n <\/span>\n \n \n How do I access the WebApp? <\/span>\n\n <\/h4>\n\n
\n To access the Halkoo WebApp you received an e-mail with your credentials. If you do not remember your password, you can request a reset from the login page. <\/div>\n\n <\/div>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Professional quality support Are you already a customer and do you have access to the WebApp? If you have requested the realisation of a new project you have [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1760","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/pages\/1760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/comments?post=1760"}],"version-history":[{"count":0,"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/pages\/1760\/revisions"}],"wp:attachment":[{"href":"https:\/\/halkoo.com\/en\/wp-json\/wp\/v2\/media?parent=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}