{"id":1760,"date":"2022-11-16T09:56:37","date_gmt":"2022-11-16T09:56:37","guid":{"rendered":"https:\/\/halkoo.com\/?page_id=1760"},"modified":"2025-02-11T12:29:20","modified_gmt":"2025-02-11T12:29:20","slug":"supporto-tecnico","status":"publish","type":"page","link":"https:\/\/halkoo.com\/es\/soporte-tecnico\/","title":{"rendered":"Asistencia t\u00e9cnica"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1760\" class=\"elementor elementor-1760\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c09db1c e-flex e-con-boxed e-con e-parent\" data-id=\"c09db1c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6162eb2 e-con-full e-flex e-con e-child\" data-id=\"6162eb2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f93ca0 elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2f93ca0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateInUpLeft&quot;,&quot;_animation_delay&quot;:&quot;300&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Asistencia profesional de calidad<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-279b109 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"279b109\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Ya es cliente y tiene  <br>\nacceso a la WebApp?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-944d8b7 elementor-widget elementor-widget-spacer\" data-id=\"944d8b7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01cbf96 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"01cbf96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tSi ha solicitado la implantaci\u00f3n de un nuevo proyecto, tambi\u00e9n tiene acceso a recibir asistencia t\u00e9cnica prioritaria sobre el producto que hemos desarrollado. Inicie sesi\u00f3n con sus credenciales y cree un nuevo ticket de soporte*, recibir\u00e1 una respuesta a su pregunta lo antes posible.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a6f99f e-con-full e-flex e-con e-child\" data-id=\"6a6f99f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c3a8d elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"02c3a8d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/app.halkoo.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Abrir un ticket<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7973722 elementor-widget__width-auto elementor-align-center elementor-widget elementor-widget-button\" data-id=\"7973722\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/halkoo.com\/es\/contactos\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"ti ti-angle-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Solicitar informaci\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-452d8e7 elementor-widget elementor-widget-spacer\" data-id=\"452d8e7\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e4e500 e-flex e-con-boxed e-con e-parent\" data-id=\"1e4e500\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d72ef6 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"3d72ef6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1593\" height=\"798\" src=\"https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket.jpg\" class=\"attachment-full size-full wp-image-2503\" alt=\"\" srcset=\"https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket.jpg 1593w, https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket-300x150.jpg 300w, https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket-1024x513.jpg 1024w, https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket-768x385.jpg 768w, https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket-1536x769.jpg 1536w, https:\/\/halkoo.com\/wp-content\/uploads\/2023\/03\/halkoo-header-img-ticket-650x326.jpg 650w\" sizes=\"(max-width: 1593px) 100vw, 1593px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-61253fd e-flex e-con-boxed e-con e-parent\" data-id=\"61253fd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ad4050 e-con-full e-flex e-con e-child\" data-id=\"6ad4050\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c504dc elementor-widget__width-auto elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"0c504dc\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;rotateInUpLeft&quot;,&quot;_animation_delay&quot;:&quot;300&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Preguntas y respuestas (FAQ)<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3c6002 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-heading\" data-id=\"e3c6002\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes de los clientes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-804037f elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"804037f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Algunas respuestas a preguntas frecuentes que pueden resultarle \u00fatiles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f04cbb2 e-con-full e-flex e-con e-child\" data-id=\"f04cbb2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f15edd0 ui-e-animation-ico-spin ui-e-animation-acc-basic elementor-invisible elementor-widget elementor-widget-uicore-accordion\" data-id=\"f15edd0\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;_animation_delay&quot;:&quot;200&quot;,&quot;collapsible&quot;:&quot;true&quot;,&quot;active_hash&quot;:&quot;no&quot;,&quot;accordion_animation&quot;:&quot;ui-e-animation-acc-basic&quot;}\" data-widget_type=\"uicore-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"ui-e-accordion\" >\n\n                                    <div class=\"ui-e-item ui-open\" role=\"button\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"ui-e-acc-1\" id=\"ui-e-cose-un-ticket\">\n\n                        <h4  class=\"ui-e-title ui-right\">\n\n                                                            <span class=\"ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                    <span class=\"ui-e-icon-closed\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-arrow-right\"><\/i>                                    <\/span>\n\n                                    \n                                <\/span>\n                            \n                            <span class=\"ui-e-title-text\" >\n                                                                \u00bfQu\u00e9 es un billete?                            <\/span>\n\n                        <\/h4>\n\n                        <div class=\"ui-e-content\" style=\"\" aria-labelledby=\"ui-e-cose-un-ticket\" id=\"ui-e-acc-1\">\n                            <p>Un ticket es una solicitud de asistencia que un cliente de Halkoo puede abrir para recibir informaci\u00f3n y ayuda sobre un servicio o proyecto.<\/p>                        <\/div>\n\n                    <\/div>\n                                    <div class=\"ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-2\" id=\"ui-e-quanto-costa-il-servizio\">\n\n                        <h4  class=\"ui-e-title ui-right\">\n\n                                                            <span class=\"ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                    <span class=\"ui-e-icon-closed\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-arrow-right\"><\/i>                                    <\/span>\n\n                                    \n                                <\/span>\n                            \n                            <span class=\"ui-e-title-text\" >\n                                                                \u00bfCu\u00e1nto cuesta el servicio?                            <\/span>\n\n                        <\/h4>\n\n                        <div class=\"ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-quanto-costa-il-servizio\" id=\"ui-e-acc-2\">\n                            <p>Todos los clientes de Halkoo tienen el servicio Ticket incluido en su cuenta. Esto significa que, tras iniciar un proyecto, es posible solicitar asistencia sobre el mismo en cualquier momento.<\/p>                        <\/div>\n\n                    <\/div>\n                                    <div class=\"ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-3\" id=\"ui-e-entro-quanto-tempo-ricevo-risposta\">\n\n                        <h4  class=\"ui-e-title ui-right\">\n\n                                                            <span class=\"ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                    <span class=\"ui-e-icon-closed\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-arrow-right\"><\/i>                                    <\/span>\n\n                                    \n                                <\/span>\n                            \n                            <span class=\"ui-e-title-text\" >\n                                                                \u00bfEn cu\u00e1nto tiempo recibir\u00e9 una respuesta?                            <\/span>\n\n                        <\/h4>\n\n                        <div class=\"ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-entro-quanto-tempo-ricevo-risposta\" id=\"ui-e-acc-3\">\n                            <p>Por lo general, recibir\u00e1 una respuesta en muy poco tiempo. Si el ticket de soporte se abre un s\u00e1bado o un domingo, es posible que reciba una respuesta el lunes.<\/p><p>En cada caso, garantizamos una respuesta en un plazo de 48 horas laborables a cada ticket.<\/p>                        <\/div>\n\n                    <\/div>\n                                    <div class=\"ui-e-item\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"ui-e-acc-4\" id=\"ui-e-come-accedo-alla-webapp\">\n\n                        <h4  class=\"ui-e-title ui-right\">\n\n                                                            <span class=\"ui-e-icon ui-e-right\" aria-hidden=\"true\">\n\n                                    <span class=\"ui-e-icon-closed\">\n                                        <i aria-hidden=\"true\" class=\"ti ti-arrow-right\"><\/i>                                    <\/span>\n\n                                    \n                                <\/span>\n                            \n                            <span class=\"ui-e-title-text\" >\n                                                                \u00bfC\u00f3mo se accede a la WebApp?                            <\/span>\n\n                        <\/h4>\n\n                        <div class=\"ui-e-content\" style=\"display:none;\" aria-labelledby=\"ui-e-come-accedo-alla-webapp\" id=\"ui-e-acc-4\">\n                            Para acceder a la WebApp de Halkoo ha recibido un correo electr\u00f3nico con sus credenciales. Si no recuerda su contrase\u00f1a, puede solicitar un restablecimiento desde la p\u00e1gina de inicio de sesi\u00f3n.                        <\/div>\n\n                    <\/div>\n                            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Asistencia profesional de calidad \u00bfYa es cliente y tiene acceso a la WebApp? Si ha solicitado la realizaci\u00f3n de un nuevo proyecto tiene [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1760","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/pages\/1760","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/comments?post=1760"}],"version-history":[{"count":0,"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/pages\/1760\/revisions"}],"wp:attachment":[{"href":"https:\/\/halkoo.com\/es\/wp-json\/wp\/v2\/media?parent=1760"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}